Hello Services
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End of Tenancy cleaning
Horrible cleaners and extremely bad customer services. Booked Arianna and team to clean 1 bed room flat on 30th July for £179 at 9am. It was rescheduled for 2pm by the company via email on 29th July afternoon which i agreed as i had no choice. The cleaners arrived 40 mins late (no call or email from the company advising me that the cleaners were running late) i had to call the company to ask about the cleaners at 2:30pm thats when they informed me that the cleaners were running late. On arrival at 2:40pm, the cleaners demanded more money, again i had no choice as i had to give the flat keys morning 9am on 31st July to the estate agent so i agreed to pay £250. They finished cleaning within an hour as they were running late for another appointment. I questioned them as i wasn't happy with the cleaning and with very intimating tone, the cleaner responded saying this is what you get for the money you paid. I was utterly shocked. The fridge, the oven and corners were left dirty and dusty. I contacted the company and after arguing for days they offered me £25 as a good will gesture. The cleaners used my hoover and dust cloth to clean the property. They didn't even have a mop to clean the floor. Another thing to note is the company offers 10% off when you book online- thats totally rubbish, its a scam as i did book online and never received the discount and when i asked for it they had no answer.