Musely
Read all reviews for Musely →
Worst customer experience ever
I originally wanted to use the hair cream to try to control the excess hair I get from PCOS, and because they take FSA. I never received my order, and while I was waiting for a replacement (still waiting because customer service refused to acknowledge my request to cancel), I got a notice from my FSA card company that they needed a more detailed prescription plan than just the invoice to authorize the charge, or I lose access to my card. When I responded to the email saying that they were still working on my order, I reiterated that because of how poor my experience was and the notice I received that I just wanted my money back. Unsurprisingly they still won’t cancel the order or give me a refund, so I sent a message through the doctor line to get a treatment plan for my FSA card. Lo and behold, this morning I get a message from Musely customer service (not the doctor) that they don’t even send treatment plans. Now I have no product, and my card is about to get deactivated. I haven’t even been given any type of offer to compensate the experience. Just told to “wait and reach back out if you still don’t get it”. I should have read the reviews before signing up. Never in my life have I had an experience this bad with any company.