Castore
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Very reassuringly helped with missing parcel
Evri continually had my parcel put for delivery then it would be delayed and this went on for about 2 weeks. It was so frustrating chasing them up and as I had 5 missing parcels they kept saying to deal with retailer and the retailer would say deal with Evri! Castor however we're totally on top of those and emailed me to say they could see an issue and were escalating it. The provided frequent updates which were very reassuring as I knew they would resolve the issue one way or the other. Either through me managing to escalate to the courier's manager or the joint effort of Castore input all my parcels including my Castore one suddenly arrived! It was a reasonably expensive order with new football kits amd it was my partner who had paid for us so I was more frustrated but being able to show the help Castore were providing put both our minds at ease. OK th3 items were extremely late but at least Castore pulled put the stops to help.