Great service when dealing with a…
Great service when dealing with a missing parcel! Emily was quick to find a solution! Thanks

Castore is a shopping and fashion company that specializes in providing high-quality athletic apparel and sportswear. The company aims to cater to athletes and fitness enthusiasts who seek performance-driven clothing designed for various sports and training activities. Castore focuses on innovation and functionality, ensuring that their products meet the demands of active lifestyles while also appealing to style-conscious consumers. With a commitment to craftsmanship and attention to detail, Castore offers a range of products, including activewear, outerwear, and accessories. Their target market comprises individuals who value both performance and aesthetics in their athletic gear. By leveraging advanced materials and technology, Castore positions itself as a reputable brand in the competitive sportswear landscape, appealing to those looking for durable and stylish options for their fitness endeavors.
Castore receives high praise for its exceptional customer service, with many reviewers highlighting the quick and efficient assistance provided by staff members like Emily, Leo, and Mia. Customers appreciate the quality of the products, noting that items like gym tops and shorts maintain their integrity even after multiple washes.
However, there are notable complaints regarding order fulfillment, particularly issues with missing items and delays in dispatch despite paying for expedited shipping. Some consumers express frustration over the lack of timely responses from customer service when problems arise. Overall, while Castore excels in service and product quality, the inconsistencies in order processing and refunds detract from the shopping experience. The sentiment leans positively, but there are significant areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.4 | 69 |
| Jul 25 | 4.5 | 31 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Great service when dealing with a missing parcel”
“They sent me a t-shirt with defects on it and when I raised a complain they did not offered me a full refund and only...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Refunds | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.3 out of 5 (fair) | 3.3 out of 5 (fair) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.1 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Castore is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.3).
100 reviews of Castore. Filter by what matters to you.
Over a year ago
Great service when dealing with a missing parcel! Emily was quick to find a solution! Thanks
Over a year ago
The quick service of Stanley he did what he had to do for me right the next day!! Perfect help and i am really thankfull for it. Great service great shop great club great people. Greating Anneke Janss... See more
Over a year ago
Superb quick & efficient from Leo great help very much appreciated 👍
Over a year ago
Great Material! I recently bought a gym top and shorts from castore and the material is perfect they fit brilliant. Unlike other gym clothes they don't ruin after 5 washes ! I prefer my clothes mes... See more
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Great service when dealing with a missing parcel! Emily was quick to find a solution! Thanks
The quick service of Stanley he did what he had to do for me right the next day!! Perfect help and i am really thankfull for it. Great service great shop great club great people. Greating Anneke Janssen
Superb quick & efficient from Leo great help very much appreciated 👍
Great Material! I recently bought a gym top and shorts from castore and the material is perfect they fit brilliant. Unlike other gym clothes they don't ruin after 5 washes ! I prefer my clothes mesh like material for high interval training and castore's range for this is great !
Very quick response to the issue that I reported. Very helpful customer service.
Excellent customer service
Lia was tremendously helpful and assisted me through the whole process. Very patient individual.
Zeer duidelijk en begreep de situatie totaal!
I had a problem with a jacket I received and Mia sorted the problem by sending me a replacement jacket. Absolutely outstanding customer service im very happy that Mia managed to sort things out, fantastic service from Mia at the Rangers Store online.
Excellent help from Harry on the ECB Live chat - Really helpful and excellent service!
Very helpful by helping me out to return a faulty item.
Received my items, and they are of great quality, but unfortunately. I was missing a t-shirt from my order. Where unfortunately this does happen and I did expect my order to be complete when it was sent to me. But started up a chat on the website and Lia was extremely helpful and able to help get the problem resolved quickly, with the item that was missing being resent. I was also offered the opportunity of a refund instead, but I wanted the t-shirt.
Made contact via chat to chase and outstanding refund. Prompt response on email and all resolved instantly. Fantastic service with great, friendly communication from the concierge team.
I had a faulty parcel (broken in transit) and Leo was absolutely fantastic immediately after pictures were sent they took action in getting a replacement sent and it’s on its way in less than an hour! Thank you Leo
Paid extra for next day delivery. 3 days later it still hasn't been dispatched. No reply from Castore. First and last time i ever order from here.
Lia the CS rep was very helpful. Thanks
After I made the order, I’ve noticed that if I had 7$ of purchases on my order, I would save 40$ on delivery charges. Only 15 minutes after I made the order, I contacted the customer service. They answered extremely quickly after I’ve send my email. I wanted to buy more products to reduce the delivery fees, but they said that they cannot modify my order, even if the order is not fulfilled. The only option they gave me, is to return the product when I received it. That’s an illogical answer, because they will only reimburse the goods but not the deliveries fees. The one star is for bad customer service, that’s not agile and that don’t give solution that make sense, and finally because they didn’t answer back anymore, after only one email. Saddly, this was my first order with Castore and it will be the last one.
Lia did a great job taking care of my problem she was fast & gave great resolutions
Lia was fantastic with a great quick response.
Castore is a shopping and fashion company that specializes in providing high-quality athletic apparel and sportswear. The company aims to cater to athletes and fitness enthusiasts who seek performance-driven clothing designed for various sports and training activities. Castore focuses on innovation and functionality, ensuring that their products meet the demands of active lifestyles while also appealing to style-conscious consumers. With a commitment to craftsmanship and attention to detail, Castore offers a range of products, including activewear, outerwear, and accessories. Their target market comprises individuals who value both performance and aesthetics in their athletic gear. By leveraging advanced materials and technology, Castore positions itself as a reputable brand in the competitive sportswear landscape, appealing to those looking for durable and stylish options for their fitness endeavors.
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