Lisa Hackney

Nov 14, 2023

Horrible

I wanted to relay my experience with your u-save in Orlando Florida. I landed there on Thursday, October 19. I was looking for a car rental and went on priceline.com. I went with u- save as it was the best deal or soI thought. I was quoted a price of 336.08 for a premium SUV. I took the shuttle to u-save. I signed the agreement and the attendant told me that I had to pay for tolls upfront and would be reimbursed the rental agreement. Total bill came to 572.74. The attendant did not help me locate the car I had to walk through the rentals and click the remote until I found the Durango. I took the car and went to Saint Augustine . It was there that I realized that the passenger door did not lock. This caused me to have to take all my belongings and carry them around everywhere I went I had called and the woman who answered the phone said I could bring the car back that was an hour and 45 minute drive so I chose to keep the car. Later that night while driving the headlights kept on dimming, and if I used a blinker, they would practically go out. Car actually stalled at 2 red lights. I continually tried to call u-save. I left several messages and never received a return call. I felt like I was driving around in a death trap just waiting for the car to stall out at the wrong moment. When I return the car on Monday, I asked to review the bill. I was told that they don’t get involved with billing anymore and they know nothing about it. They handed me a card and said you’ll have to contact them Corporate states that they confirmed that car didn’t lock but I could have driven it 145 minutes back to them. Then states they didn’t receive any messages