U-Save Car & Truck Rental
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Initial Disappointment Turned into Positive Experience
Claro, aqui está uma versão revisada da sua avaliação para Trustpilot, incluindo o título: Initial Disappointment Turned into Positive Experience Unfortunately, I had the worst experience at the Bologna airport office. The front desk did not allow me to rent a car because they were unaware of countries that are signatories to the Vienna Convention and have reciprocity agreements. Brazilian driver's licenses should be accepted without any questions or demands for additional documents, especially since they are written in three different languages. Requesting an extra document seemed like an internal policy without any reasonable justification. This action ruined my plans for Christmas. It was very uncomfortable and truly disappointing. After raising my concerns via email and contacting the owners directly, the company decided to accept my Brazilian driver's license and rented the car to me. Subsequently, I rented cars from them multiple times without any issues. To demonstrate my good faith, I even obtained an international driver's permit, which I later presented to confirm the validity of my documentation. After a bit of discussion, everyone was satisfied, and I have since become a regular customer. I appreciate their willingness to resolve the issue and improve their service.