PLAY airlines
Read all reviews for PLAY airlines →
My flight from Hamburg to Keflavík (20…
My flight from Hamburg to Keflavík (20 July 2025) was cancelled well in advance, and despite EU law requiring airlines to offer rerouting under comparable conditions, we were given only one option: a 6:00 AM departure via Paris. We are living in Hannover and this timing makes it impossible to reach Hamburg on time without travelling through the night or paying for a hotel—something we will now be doing and seeking compensation for. It took over three weeks and repeated follow-ups just to receive that one poor rerouting offer. The airline declined all reasonable alternatives I suggested. No information on passenger rights was provided at the time of cancellation, which in my opinion is a further violation of Regulation (EC) No 261/2004. I will be filing a formal complaint with the Luftfahrt-Bundesamt and seeking reimbursement for hotel costs. If you were affected by the same cancellation or similar conduct, please get in touch—I am looking for fellow passengers to support a coordinated legal motion.