U-Save Car & Truck Rental
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Worst car rental company with unethical practices
March 2022 - 8 day trip to Costa Rica BEWARE of this terrible company. Somehow despite all the negative reviews, my husband still went ahead and booked us a 4x4 Suzuki Jimny for our adventure road trip in Costa Rica with our 5 yo son, with several destinations requiring 4x4 drive. This company almost ruined our whole trip! Our reservation was online and active when we left Canada. We arrived at the airport to March Break madness and waited 4+ hours in immigration so he called U-SAVE to notify them of this as the booking warns about being over 1h late to pickup vehicle. The USAVE agent notified him the reservation had been canceled a few days prior and he was sent an email! (We combed over all emails and this was wrong, in fact the reservation appeared active online still!) I tried to negotiate with the agent but she said there was no car left for rental! There was only 1 car left in the entire airport and it cost us CAD 1900. We were utterly desperate as we needed a 4x4 vehicle for our adventure road trip especially with our little boy. These folks are absolute crooks. DO NOT BOOK WITH. HEED THE WARNINGS IN THESE REVIEWS. My husband didn't and it made for the worst stress possible and huge extra cost.