Materials Market
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Absolutely terrible experience
Absolutely terrible experience — communication is awful. I was offered an alternative because they couldn’t supply what was advertised on their site and was told I’d be refunded the difference. I accepted but wanted to confirm the refund amount. The next day, I had no reply to my email. I then sent a WhatsApp message and was told I’d be updated shortly (no name given, so no accountability). Hours passed and still no update. I tried calling — impossible to get through. Someone eventually called back and said he’d escalate it but couldn’t tell me the refund difference. That’s basic information he could have worked out from their own website. I told him I was expecting £51.41 back. Seconds later, I received an email saying I’d been refunded £20.59 — clearly the person I’d spoken to knew. I immediately tried to call to cancel the order, as this was obviously incorrect, but again couldn’t get through via WhatsApp or phone. The amount isn’t huge, but it’s the principle — the communication and handling have been awful throughout.