Oceania Cruises
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Don't waste your hard earned money
It is very difficult to get such a low TrustPilot number. This says so much about this US co. They do not understand UK law. We booked through ROL. They are agents but did their best to help when we had queries. However I would question the large discounts shown. The problem is you are then inundated with two lots of info. As 20 year cruisers we did not go through the many attachments to e-mails. It was only when we were 10 days from our cruise that ROL highlighted in a letter we needed 6 months on our passport. Oceania's defence is rediculous. In what circumstances would you need such a long time? Fortunately UK travellers have other choices. This is not a premium co. The Penthouse Suite is thousands more than Fred Olsen and Marella. They charge 20% for non-existent service . Do staff get this? Trips are extortionate. $300/400 for many. UK cos charge less than £100. You cannot get served drinks in restaurants and theatres. They use cartons for cocktails There is no freshly squeezed juice. FREE restaurants are restricted to one each one. Otherwise you have to queue at 8am . Spa was £200 including a 20% service charge. Staff were trying to upsell which was not a nice experience. Do they get this excessive charge? Shuttle buses are a joke. No clear info and many ports have no taxis We were going to San Sebastian but it was cancelled about a week before . Bilbao is only an hour. They could have done more