Frank Mobile
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If I hadn’t used them before, I would worry I have been scammed
Ordered an iPhone 12 Pro Max through Frank Mobile. It arrived quickly, aside from one tiny mark on the front I was very happy. Shortly after have had issues with the touch screen, spots where the touch screen isn’t working. Took the phone to apple who suggested it likely has had a replacement screen fitted, and they were unable to assist. Completed the return form (it said successfully submitted) and have heard nothing. Sent an email to follow up, and radio silence. Contacted Frank Mobile once more by email, this time noticed it bounced back - their email address has a typo on their returns page (it is missing the .au). Tried calling their customer service, it sounded like a mobile phone with a Telstra generic voicemail message. Now I likely have to go to office works to purchase a replacement - and have no idea if I will actually hear back. If I hadn’t bought another phone from them, I would be super concerned that they were a scam.