Verity

Jun 27, 2024

Pay extra and go with someone else.

Pay extra and go with someone else. Quick summary: - Tried to charge us 50% more deposit than our terms stated - Tried to give us a manual car when we specified automatic - Suspicious flat tyre shortly after picking up the car - Poor service when we were in an emergency - Tried to deliberately mislead us into paying extra for damage we didn't cause - Claimed they'd released our deposit when in fact they hadn't, then took 200 Euro out of our deposit nearly a month later We deliberately booked a small, automatic car. When we got there, they tried giving us a large manual. We had to remind them of what we booked. They then tried charging us an £1000 deposit when our terms said £500. We got a flat tyre about 30 mins after picking up our car at U-save in Naples. They were then impossible to get hold of for help. None of the numbers on the key fob worked. When we finally got through to them, their supplier for roadside emergencies was useless - we had to find our own garage in the end. We were told they couldn't replace the tyre, we'd have to hire a whole new car. We paid 300 euros for what we thought was to replace the tyre and tow the car back to U-save. U-save then gave us another car with no extra charge. When we returned our exchanged car at the end of our holiday, I asked if there was anything else for us to do in regards to either cars we'd hired, they said no. I asked if our £500 deposit was released and they said yes. Almost four weeks later, I got what I thought was a spam email, because it looked so amateur, asking me to pay 400 Euros for two damaged tyres. There were photos of two tyres, both flat, dated 3 weeks after us dropping the car back. One photo showed the whole tyre and car and the one more zoomed in so you couldn't see the car, but you could tell by the pattern on the floor that they were the same tyre. After I stressed to them that there was no way we gave the car back with two flat tyres, and how the photos looked almost identical the guy I'd been speaking to at Moowerent spoke with the garage and confirmed it was just one damaged tyre but they had to replace both rear tyres so tread was even. After much back and forth about the poor service we'd received, these maliciously misleading photos, the fact they said the deposit had been released when in fact they hadn't, they confirmed they'd still charge me 200 Euro and took the money from my account without any more discussion. I would not go with this company again if you paid me. Trust me, pay the extra and go with a reputable company and make sure you get good insurance with a small excess.