U-Save Car & Truck Rental
Read all reviews for U-Save Car & Truck Rental →
Nightmare Car Rental Scam. Avoid.
I rented a Compact car at the U-Save branch located near SJU, which is the main airport near San Juan, Puerto Rico. The booking was from 06/16-06/26 2023. I thought they’d be a good option, as Expedia recommended them for my trip. 1) After I paid 150$ in comprehensive insurance coverage online, I was told at the branch I needed to pay 400$ extra incase someone hits me. I told him I paid for the insurance online and he stated, “oh no this is something different”. What was I gonna say? I was already shuttled to their facility away from the airport. I wasn’t in much of a position to argue, and I’ve already paid most of the bill online. So I had to fork over almost double what it was supposed to be. 2) They didn’t have a compact. They had a 2021 Jeep Renogade that was filthy, and in need of a multitude of repairs. The engine sounded janky and was jerky, the electronics were buggy and not functioning correctly … If you’re not going to have the car I rented, please have a comparable substitute in good working order. 3) The area was honestly really shady. It was underneath a Denny’s in a dingy shopping plaza. Returning the car was a little scary. They don’t have 24 hour shuttles to the airport, so they make you drop the car off in a parking lot with very little light, and then you need to walk with all your luggage to another agency across the road to hopefully catch a shuttle from them. It worked, but don’t advertise you have 24 hour shuttle service when YOU don’t. 4) The service was fair. The guy at the counter was somewhat pleasant after he fleeced me for an extra 400$. Good on him. It took an extra half hour or so of waiting for them to dig up the car. If you need to get a hold of them by phone, plan to be waiting around for a while. I had to call 5x over the course of a couple hours to get someone. 5) I had to return the rental midway through the trip due to the unexpected death of a family member. They offered zero refunds for the 5 unused days. So, hope you don’t have any pressing emergencies, because you’ll be paying the full bill regardless. Hey guys, do yourself a favor. Avoid Usave. Rent from a trusted, reputable agency. My experience with them was a nightmare. Certainly not worth the near 1000$ paid.