PLAY airlines
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I had the most awful experience coming…
I had the most awful experience coming back from Baltimore. I had to let my carry on at the gate and could not take all my belongings to France. I was told that my carry on was not registered (which it was when I came, this is very strange). I tried to pay the fee to take my luggage with me but my credit card would not process thru the phone system they were using. I tried many times but it did not work. I asked them to use my card without going thru the phone to make a direct payment. They said it was not possible. The plane was going to depart. I was at the gate and the three play staff told me "either you stay here with your carry on or your take your flight". I could not miss my flight my kids were expecting me. I had to leave my my carry on at the gate. I took Play several times before. Never had such a bad experience before.