Kat

May 29, 2023

I would give this company 0 stars if I…

I would give this company 0 stars if I could. I arrived to Malta airport, I was late as I had struggled to find the car rental office. I booked through a company called ‘U-Save’, however on arrival the company was called ‘Priceless’ and then my receipts were in ‘Smart car rentals’. This to me, was already suspicious that I could not find the rental company on google maps and it was being run under three separate names. I was greeted by a team member who continued to crack jokes and provide compliments in what seemed like a ‘flattering’ attempt to make me happy. This was all being done whilst admitting not being able to find my booking, even though I had the confirmation through Expedia. On my booking confirmation and itinerary, I was told the final price was $21.25 and then in small font it states ‘payment due at pickup EU20’. This does not specify that these are two separate charges and that the company charges a location fee of 21.19 euro and vehicle rental of 15.80 euro. You are only told this when you arrive at the pick up destination. Additional to this, my credit card kept declining, in which has never been a problem for me in the past. Meaning I had to fork out an extra 50 euro for car insurance (even though I did not need this, as I am covered by travel insurance). This became a total of 93 euro, from what was meant to be 20 euro. After paying much more than I was originally planning, I had little to no direction as to where to meet the team member who will show me what car I will be driving. The car park had multiple car rental companies upon 2 levels and they all had the same numbers. Whilst already waiting at the airport for 2 hours to pick up this car, I then had to wait even longer, as there was 1 team member organising the pick-ups and drop-offs. I overheard two people returning their car and the worker pointed at scratches, in which luckily the customers had photos of them already being there. Finally, I arrive at my car and take all my necessary photos. The gentleman moved out the car for me and then left it in the middle of the parking lot (in an attempt to rush me out, as it seems). As soon as I sat in the car, it would not start and I eventually learnt that the battery had died… all before even leaving the car rental car park. The team member told me to go back to the office to change rental agreements and I again waited for over half an hour, as another couple were having ‘issues with their credit card’. That is now three customers with credit card issues, who had to pay for additional costs such as insurance and additional car drivers. In summary, I ended up with no car as I did not want to go through this company at all and am short changed by travel costs in having to come and go from the airport and wasted a whole day of my holiday. AVOID THIS COMPANY AT ALL COSTS! They are a complete scam.