CAR NET Polska
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LIARS / SKETCHY STAFF
LIARS, DEFINITELY NEED TO AVOID THEM, READ TO THE END If I could give less stars than 1 I definitely would. We went to Gdansk for a prolonged weekend and decided to rent a car Toyota Yaris (2018-20) model year that was shown on the picture. We came to office at airport to pick the car based on a confirmation email we received. The staff was very unprofessional from the very beginning, the price as agreed on confirmation email was totally different than the price they told us to pay at the place, we were told that it was because we made a reservation through a broker and therefore it can differ, I said okay it is very sketchy but we really need a car and have no motivation to waste time here whatsoever, we signed everything paid 1000 zl deposit, super insurance and rent for the car and went to pick the car on a parking lot just to find out that car was some old model of Yaris LOL. We came 2 days later on airport to return the car but guess what, no assigned parking spots for their company :D this company is a joke, so we decided to park on a spot that was assigned to another company and tried to run into their office to explain situation, we come to the office and everything is open, pc screen on in the office door is open but no one was there, we knock on the door, we wait we try to call them and no one really answers on the phone... during their working hours. So we just dropped the key and sent them email explaining why the car could not be parked on a spot assigned to their company. The fun part starts when I am waiting for my deposit to be refunded, the first time I was told that I need to wait from 7-14 days, so I wait and nothing comes, then they tell me to wait up to 30 days and nothing came until today. When I try to contact them they tell me it is a bank who is holding the money, but bank says it is just the company that needs to unblock the money... ofc. I trust my bank not an already sketchy rental company... I was advised by my bank to ask the rental company for a confirmation english written email about info. on when the money was refunded, how much money and what account etc. etc... GUESS WHAT :D CARNET POLSKA ONLY SENDS EMAIL ON SUCH MATTER EXCLUSIVELY IN POLISH BECAUSE THEY ARE POLISH COMPANY :D :D clowns. So here I am now 30 days later after returning the car with super insurance I paid in exact same condition, full tank and couple of gibberish email protocols in polish still waiting for my money. I hope a lot of people will see this review so that they can avoid the same mistake as I did, and it was choosing this company for renting a car in Gdansk. The staff is unprofessional, they will not help you in similar cases because their email communication is only in polish therefore useless for official documentation when you have a foreign bank, the car we ordered was different, the price agreed was different than the original price, when the staff does not know what to say on the phone they just start repeating the same phrase... like robots.. etc. etc. a lot of things and I do not know where to basically start and stop. Sending my worst regards to them.