Etsy
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COMPLICIT AND DUPLICITOUS
COMPLICIT AND DUPLICITOUS I purchased a Farmhouse Woodspool Wall Clock from a seller on Etsy.com in December 2024 to replace another clock that was discoloring from sun exposure. When I decided to hang the new clock and opened the box, it was broken. I immediately notified the seller, who promised to send a replacement. A month later I sent an internal message from Esty to the seller, because I had not received the clock. I realize all orders are made individually after the sell is complete, so I was not concerned. However, the seller did not respond to the message. I waited a few weeks later, and still no replacement clock. I sent another message to the seller, and once again no response. I sent a third message a few weeks later, and still did not get a response. I then attempted to contact Etsy, but they do not allow you to submit a case if more than 100 days. I was shock, why limit customers to 100 days to resolve a issue, when they suggest you first try to resolve the issue with the seller. The only rationalization is they are complicit in the scheme: sellers know no action can be taken against them after 100 days, so they stall for time, indicating they would send a new clock, with no intent to do so. I tried to dispute the charge with my credit card company, but it was too late. Esty.com does not even allow you to submit a review after 100 days. In an attempt to break this barrier and inability to communicate with Etsy by ordering the same clock again from the same seller. I thought this would restart the 100 day clock to address the issue with the replacement. After placing the order, in less than 5 minutes I received an email from the seller to choose my method of refund, even though they don't provide refunds, because they did not want me to have any ability to write a review or file a case with Etsy.com. They had several clocks, evidenced by the fact the new order was accepted. Esty.com enables their seller to ignore customers and prevent them from placing a bad review or submitting a case to Etsy about the seller with the block they put in place after 100 days. It's wrong, and it reflects more on Etsy.com than the seller. I will never purchase anything from Etsy.com again.