Tesla
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It's hard to describe how bad the Tesla…
It's hard to describe how bad the Tesla Service process is. Tiny queries and questions take forever. The team can only be contacted via the fiddly App. The fiddly App is barely fit for purpose. It requires your address and yet when you try to enter the address it will not find it (unless you happen to live in New York or maybe number 10 Downing street). Good luck with getting a reply from Tesla. It's patchy at best and most of the time they will come back with a further question and certainly not the answer you're looking for - which will add another few hours to the process. Parts are very hard (impossible) for regular mechanics to get hold of, so the driver has to request via the app. Unless the driver happens to also be a mechanic then good luck, because there will be questions!! The only chance anyone has of getting anything done is to book an appointment at a Tesla service centre. There aren't many, so get ready for a drive. The most recent booking I just made was a disaster. First they have limited appointments, then they send me a quotation to "approve". The quotation was around 10 times what I expected because they added parts covering every eventuality, including many hours at £165/hr to fit them all. The approval system doesnt work for me - it just takes me to my app which has no information, so i had to request a manual email with attachment. Got there after a few hours. Of course Tesla then say they don't know how long the fix will take, and say it will "most likely roll over into the next day". They do not provide a courtesy car (apparently only available on warranty repairs), and suggested i book one of their vehicl test drives on the same day, and use that. I have a 2 hour journey to get home so I need to find some way of getting there. No idea whether they are expecting me to take the vehicle home, but also no way of asking as there are no numbers you can reach Tesla Bristol on.