Hello Services
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This is a scam company
This is a scam company. I looked at deep cleaning companies on line and Hello cleaning services was comparable in price to others, however I could get an early appointment through their online booking system and that is why I chose and booked with them. You have to pay the full amount at the time of booking. Having made the payment and booking I get a call to say they could not fulfil that date, so reluctantly I rearranged. The cleaner was 1 1/2 hours late for that appointment. I paid £162.00 for a deep clean of my mother’s small living room and bedroom, so it would be clean upon her return from hospital. The rooms were very dusty. I expected a professional cleaner(s) to arrive with equipment to undertake the task. A lady with a hoover in a bag for life and a feather duster was what I received. This lady could not speak English so we could not communicate. I hoped she knew what she was doing. One hour and three quarters later she was finished. I immediately pointed to areas that were clearly untouched. She was not happy and had a very loud vocal call to her manager. I spoke to her manager who blamed me for the dusty condition of the rooms. I explained I had booked a deep clean not a general dusting, she told me to take it up with the boys in London!.The floors are laminated and they were not washed and things still very dusty.I expected a 4-6 hours cleaning appointment paid more than £80.00 per hour for something I could have done better myself. Part 2. I see you have not publish my reply to the letter you have uploaded and I am not going to bore people with it, I think most people can see through your nonsense, however I must assert my dogs were not roaming, they were in a room with me and however you try to dress is up 105 minutes, one cleaner with a hover, a feather duster, dusting cloths and a spray does not a deep clean make. This was two room and as already stated not a mop or a damp cloth in sight.