Samsung Electronics
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Worst customer service I have ever experienced
I visited the Trafford Centre store to drop off faulty ear buds, but was told I couldn't do this without an appointment! The shop had just opened and there were staff stood about. I was told to come back tomorrow. When I pointed out that I was in the shop now with the faulty item and receipt and would be at work tomorrow, the store assistant (Joseph) said, "I'm not responsible for how you manage your life." I made clear that actually all they needed to do was take my name, address and phone number, but he still insisted I had to return. I was in the store for 7 minutes, so I'm sure whatever needed to be done could have been completed. Not good customer service, pretty rude actually. Now you've got to send out a courier to collect the faulty items. Not good for the environment. Completely insane. Just to be clear, this is not the Apple Store.