PLAY airlines
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Poor Quality Customer Support
Unfortunately my experience with their customer support has not been helpful. All communication is digital— they refuse to provide a number in which to contact customer service for help. No useful solutions were provided for my issue. Anytime I suggested reasonable solutions the answer was “no”. Their policies and business structure is designed so that no funds you have already paid can be credited to changes or additional fees. The only solutions provided incur additional costs. Being 100% digital means they don’t have to provide support in real time and they can avoid actually interacting with a customer to provide help to. My issue: No longer able to travel due to a medical condition. I wasn’t expecting a refund as I knew it was a budget airline and all flights are non refundable. However, a credit for a future flight is reasonable, but they are the first airline I’ve experienced that refuses to do provide that service. So I thought I would rebook for a future date. My rebooking option was less than the original fair but no refund or credit could be issued to me for the difference in cost (they just pocket it). When asked if the difference could be applied to the change fee and the service fee (fee for booking online without any service provided) the answer was was no. When asked to be put into contact with someone who could provide solutions instead of “no”, there was no response. Medical documentation did not help. Being nice and patient did not help. Following up and providing alternative solutions did not help. Basically, if you have issues and need help don’t expect anything. Expect to be out all of your funds