Builders Superstore
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Shameful customer service
Communication on the order up to despatch was great. I assume this was because it was all automated. The order arrived in good time but was incomplete. Since then I have emailed the only published email address: info@ builders..... twice over the past week to see if the remainder of my order could be shipped on. No replies so far. As a former company director with responsibility for customer service, I would have thought a week is a generous amount of time to await a reply. I've now ordered the missing component from another supplier and will again try to make contact via email, sending an invoice for the additional order in the expectation of getting a credit.