Bad experience .No communications
Bad experience .No communications. When i call them the lady on costumer service was absolutely useless.

Builders Superstore is an online retailer specializing in construction and building supplies, with a focus on damp proofing, wall ties, and high-quality workwear from brands such as Snickers. The company caters to a diverse range of customers, including contractors, builders, and DIY enthusiasts, offering a wide variety of products essential for both residential and commercial projects. With a commitment to customer satisfaction, Builders Superstore provides free and fast mainland shipping on orders over £100, ensuring that their clients receive timely access to necessary materials. The company's product range includes essential building tools, damp-proofing solutions, and work apparel, making it a convenient one-stop shop for professionals in the construction industry.
Builders Superstore receives a mix of feedback from its customers, with a notable 70% expressing positive experiences. Many reviewers highlight the excellent customer service and prompt delivery, particularly praising staff members like Paul for their informative training courses and willingness to assist.
Customers appreciate the quality of products and the helpfulness of the team, often mentioning the supportive atmosphere during training sessions. However, a significant number of negative reviews point to issues with order fulfillment and communication, with some customers reporting long wait times for deliveries and unresponsive customer service. Complaints about receiving damaged items or incorrect sizes further contribute to dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 92 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 92 most recent reviews.
“Great customer service and always happy to help”
“Bad experience”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | 4.3 out of 5 (good) | — | 92 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Builders Superstore is #5 of 5 on overall rating in this group. On delivery, Builders Emporium scores higher (4.8 vs 3.1).
92 reviews of Builders Superstore. Filter by what matters to you.
Over a year ago
Bad experience .No communications. When i call them the lady on costumer service was absolutely useless.
Over a year ago
Brilliant experience from Paul and the team at Pam Ties.. Thanks RGA UK CONSTRUCTION
Over a year ago
Amazing products! Great customer service and always happy to help!
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Bad experience .No communications. When i call them the lady on costumer service was absolutely useless.
Complete shambles! Please don’t use them if you’re a construction/development company. Waited 2 weeks for an update on my delivery, no update, no emails, called them twice, waited 30 minutes to speak each time, taking 30 minutes out of the work day. Will never use these people again and would strongly advise nobody else uses them.
Brilliant experience from Paul and the team at Pam Ties.. Thanks RGA UK CONSTRUCTION
Amazing products! Great customer service and always happy to help!
Purchased a PIV Unit. Arrived promptly but when checking the unit I discovered the cover was marked. Promptly contacted via email with the very low expectations of a replacement cover being sent ASAP. Now chased on three occasions without reply, fortunately paid via credit provider do if no responce shortly will raise a dispute. Can’t currently recommend this company.
DPC Training course Really enjoyed the course we attended last Thursday. Paul was very informative and professional whilst having fun along the way. The course was very interesting, thank you
I ordered some pants a while back wrong size I’ve filled in forms to return for exchange I’ve emailed customer service with no reply’s shocking service won’t be buying from there again
What a fantastic course. Paul is so informative. Friendly staff and couldn’t be more helpful with all questions and queries we had.
Great learnings from Paul on the damp proofing course - lots of knowledge gained
Training was very good
Has to be the worse internet trading company I’ve ever dealt with. One pair of mascot work trousers has taken 5 weeks and still haven’t arrived. 17 days to get the first pair which I ordered too small I then had to pay £12 to return them. I’m still waiting on the return pair now going into 5 weeks and I had to pay another £6 to get them sent out to me. Never encountered such terrible service 1 star is too much.
Attended the damp proofing course training. I'm not a builder but have a good knowledge of what I need to do. Paul is a very professional and knows a lot about the subject. Thank you.
Paul did a fantastic detailed days training on all types of damp penetration, dry rot, wet and condensation issues. Every thing was explained in a professional detailed manner from diagnosis to prevention and cures. Plenty of questions and answers during the course of the day too. I would recommend this course to all builders and landlords respectfully. Well done 👏🏻
Really informative course. Plenty of us useful information and helps to break down common myths around damp and mould causes.
Great course really helpful and the tutor is great. Really easy to understand
Fantastically helpful and knowledgeable team, not only did they provide oncall assistance with the damp products we purchased but also attended site to confirm that our findings were correct. Paul and Simon are amazing and Dave is a legend of his own making.
Customer service and product are high quality. Very supportive staff and willing to go out of their way to help you and provide advice. Highly recommend.
Buy all our fixings, ppe and sealants from here, always a prompt delivery by Graham. Nothing is too much trouble and if, on the rare occasion we do have an issue, its always resolved same day.
Got everything I wanted and surprisingly it was all in stock. Massive thanks to Ellie who's knowledge of workweek was amazing. I'll be back to kit out the rest of the crew given the reasonable prices.
Great service, fast replies from customer service as I needed to return some snickers 6241’s for my partner. Received the new trousers within a couple of days of sending them back, Will definitely be using you guys again for anything in the future, nothing but praises from me!
Builders Superstore is an online retailer specializing in construction and building supplies, with a focus on damp proofing, wall ties, and high-quality workwear from brands such as Snickers. The company caters to a diverse range of customers, including contractors, builders, and DIY enthusiasts, offering a wide variety of products essential for both residential and commercial projects. With a commitment to customer satisfaction, Builders Superstore provides free and fast mainland shipping on orders over £100, ensuring that their clients receive timely access to necessary materials. The company's product range includes essential building tools, damp-proofing solutions, and work apparel, making it a convenient one-stop shop for professionals in the construction industry.
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