Tesla
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Frustrating Experience
I recently had a frustrating experience with Tesla service. After booking a back glass replacement a month in advance, I traveled two hours and booked a hotel, only to be told at 6 pm the night before that my car couldn’t be serviced the next morning. I was advised to reschedule in two weeks closer to my house, with no guarantee it wouldn’t happen again. While the staff was polite, there was no flexibility on a resolution beyond, “there’s nothing we can do” and “we didn’t make you book the hotel,” which is true. But the lack of alternatives—especially after spending significant money on prior services—was disappointing. For a company like Tesla, I expected more reliability and consideration for customer investment. I would love for Tesla to handle this service and all future services, but currently considering other options. I’m used to traditional dealership service from Toyota, but not sure if I want to continue paying what seems to be the traditional dealership premium while receiving less-than-dealership quality service.