Dx Delivery
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I didn’t even want to give Dx a one…
I didn’t even want to give Dx a one star rating. I have waited in on three different occasions for a really expensive item that required a signature on delivery. I have rearranged appointments and a visit to my husband who is disabled and in a care home but each time I received an unable to deliver that day message, it was asking me to arrange a different day which I have done but no delivery date has been honoured. I spent over 45 mins on hold trying to speak to someone gave up and then I tried the ‘chat to an expert’ service. What a total laugh that was. He had no idea when my parcel would be delivered and could not guarantee that it would be delivered the next day even if I tried to book it in for then. He said that he would arrange a telephone call from their customer service if I gave him my number but that hasnt happened either. I have emailed the company I bought my item from to complain about them using Dx delivery service. When I’m going to get my item who knows - it’s a total disaster from start to finish (not yet!!). One of the worst customer service departments and delivery companies ever.