Cheap Energy
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3 x market price punishment avtal if you do not actively renew
I have been a customer for a few years. This month I have received suddenly a faktura with price of 397 öre / kwh - a price that they made up. It turns out that if you do not actively choose a new avtal, you do not roll onto their offer automatically like all other electricity companies, insurances, etc. They have a special avtal that charges a huge extra cost for the electricity, plus a 100kr avgift, to punish you for not choosing one of their other avtal. I called them to see if they would amend the faktura for me, as clearly this is not something you expect to happen, and they said no, I have to pay. Even though the price per öre for electricity is completely made up by them for their punishment avtal. So I have to pay that unbelievable price per öre for electricity last month, plus a 100kr avgift. I also only found out about this when my faktura for November came on the 12th December. I called them and I also have to pay 400 öre/kw for the first two weeks of December. So, I am paying 400 öre/kw for 6 weeks, as punishment for not actively changing to another avtal. Yes, terms and conditions, blah blah blah. Every other energy company, insurance company, etc, will roll you over to their offer if you do not respond. They do not make a special rate of 3 x the market rate just to punish you. In the real world, this is done just to catch you out so they can make a huge profit for a while until you find out, which will not be until 6 weeks after their punishment avtal begins. So, if you want to be scammed, this is a great place to be. And don't expect them to try and help you if you call, this is part of their business plan.