Castore
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Shady Business Practices
I’ve purchased clothing numerous times from Castore and inevitably had to return things on a few occasions. They have recently made their returns portal harder to locate and made the process for returning items more complicated. On each occasion I’ve had to chase up the refund more than once. My first enquiry is usually around 2-3 weeks after the courier (Evri) has marked the parcel as ‘returned to retailer’. It’s then over 4 weeks until the refund is actually initiated. This has happened every time I’ve returned something so I’m convinced their policy is to not issue a refund unless it’s followed-up by the customer. They also spam you constantly with emails and texts telling you the item for which you requested an ‘out-of-stock notification’ is back in stock. It never is, which I presume is to try and prompt you to buy an alternative item. Unlikely to use them again, which is a shame because their gym gear is of good quality.