FMG Repair Services
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Customer service not up to scratch
customer service not up to scratch - car collected on the 16th Feb and was told car would take 7-10 days to fix. I was asked if I would need a courtesy car and confirmed I wouldn’t as long as car would be returned at 10 days. They also confirmed that if the fix needed longer that they would contact me and organise a courtesy car for any time beyond 10 days. Since then I’ve been waiting for communication and have heard nothing. Yesterday I called for an update and was told car would likely be with me today but that they would ring back and call - they never called back. Today I called twice and spoke to two customer service reps and asked them to confirm the car would be delivered tomorrow and if they weren’t able to deliver, then if they could organise a courtesy car. They said all the things I wanted to hear and promised they would absolutely call to confirm my car drop off. Again no call back and I’m left without knowing if my car will arrive tomorrow and if I have a courtesy car sorted - I imagine unlikely given my experience so far. Now I’m left not being able to drive two small children for a holiday which starts tomorrow. Overall disappointed.