coop@home
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POOR SHIPPING/CUSTOMER SERVICE
Lucky you that had great customer service. I did not. I have been trying to track my package with UPS. While I understand weather delays I do not understand my updates not being updated in the past 3 days. When calling customer service to cancel my order I was given to choices. Wait and receive the package whenever it arrives or they will mark it return to sender and when it arrives back to their warehouse they will then refund my money. Unacceptable. Because I do not trust the company after speaking with their rep I have chosen to keep the pillows but believe me I will advise others to deal with any other company than COOP. I am more than disappointed.