Twinkl Educational Publishing
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Awful cancellation experience
I used them for a few months before my son's 11 plus then cancelled. Or at least I thought I had. I have a busy credit card so I didn't notice I was still being billed for about 6 months. I went back and tried again, making sure to click the second 'are you sure you want to cancel link'. I still got billed for the next month. It turns out that there are actually 3 steps you need to go through to cancel, the last of which hides the 'really cancel' button at the bottom of the screen so you have to scroll. I emailed support and got no reply. Absolute bottom feeder scummy behaviour. Edit: I did get a reply from support, but it basically said your fault, tough. If I could give half points I might up the score to 1.5, but sadly it's not possible.