budgetair.com/en_us
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I booked a flight through Budget air as…
I booked a flight through Budget air as the price was good, however it was my first time and certainly the last. When I booked the flight I purchased all the refund protection possible as I have been dealing with a medical condition for the previous year so I wanted to be protected in case I needed to cancel or change the flight. I ended up asking to cancel as my surgery date related to my condition was rescheduled and now interfering with the flight. I was back and forth with customer service for days and days on end, and I provided them with all the documentation they asked for, yet I am told I do not qualify for a refund. That is absolutely disgusting and outrageous. A human being has a medical condition which ended up requiring a very much need surgery to and you won’t provide a refund. What’s the point of paying all this extra money for refund protection if it won’t even protect customers against something as serious as a surgery??? Your customer service is disgusting, heartless, and pathetic. This agency quite honestly should be sued for providing false refund protection. I certainly will be spreading the word. If you’re thinking about booking through budget air, I would absolutely recommend NOT doing so if you think there is any chance at all you may need to cancel.