Asda Mobile
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Asda had a problem taking online…
Asda had a problem taking online payments so my monthly bundle did not renew. I contacted customer services to report the issue. 2 days later, I got a response - only to say they had sent me a one-time code that I had to email me back so that they could investigate the issue I raised. Nothing from them since. No apologies or offers of compensation or anything, just standard messages informing me that my bundle had now expired and I would be charged for every call and text from now on. A couple of days later a general message was sent out saying the issue was now fixed and I should reactivate my bundle. This was not possible via the mobile app,just returned an error message saying try again. Eventually had a activate a new bundle via the website - for £1 more than my previous one!! Mobile app is still not showing the new bundle, still the old one and stating activation is required. The lack of response from customer services and the functionality of the app are both appalling!! Would definitely NOT recommend Asda Mobile to anyone.