Animal
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Poor quality products and even poorer customer services
Purchased a coat from the Cheshire Oaks store on 19/10/25. After only 3 weeks the zip broke off in my hand. Attempted to call Animal customer services during opening hours, no answer. Then contacted Mountain Warehouse, who own the Animal brand, automated service advised me to email with receipt, pic of damage and care label, which i did, received an auto reply stating this email inbox not monitored and then directed to help page. Tried ringing MW warehouse customer services, 114 in queue!!!! Sent message via their portal...no response. Rang local MW store and they could not help Eventually did the 80 mile return trip to the store. Refund issued. No apology. Poor products and absolutely no customer service. Would not purchase again. *** standard response received *** Issues not addressed. Not even an apology And ended with...thanks for choosing to shop with us!!!!! Clearly standard response to negative review.. or as Animal call them..constructive.
