Skywings Travel
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Excellent customer services
I booked a flight to Colombo from UK on Air India which transit in India. It was not clear if my transit will transfer my luggage to the ongoing flight. I contacted Air India the agent said baggage will not be transferred automatically and need to go through immigration, collect my luggage and check in again which means I need to get a transit visa. My incoming flight and outgoing flight both from terminal 2 so could not understand why I need to go through immigration etc.. and also the stop over only 1 hour 45min. Went back to Air India to check and they said they checked my details and I need to go through immigration and 1 hour 45min enough time to do that. I rang Skywing and Patrick answered my call, I explained my situation he said luggage will be transferred automatically and I do not need to go through immigration.I explain what Air India said so Patrick said he has dealt with many of these flights and no need to go through immigration. Just in case air lines have changed ruleshe said he will check with colleagues and ring back. Twenty minutes later rang back to say luggage will be transferred automatically and no need to go through immigration. He rang Air India who confirmed at Heathrow I will get boarding pass for both flights and no need to go through immigration. This was a big relief. Thought excellent customer service. Thank you Patrick.