Kathleen Bruton

Feb 15, 2023

Just want my $ back.

I was shopping in January and got hijacked by a very pushy salesperson. I kept telling her I had an appointment to get to but she persisted. She placed the under eye cream on me without even asking. I was surprised to see a lift transpire, so she proceeded to put it under my other eye. I wanted to believe in the results and I also wanted to get out of there so I succumbed to her pushy nature and purchased the cream (50% off just for you!!). By the end of the day I had redness, irritation and a headache. I was clearly having an allergic reaction. When I looked at my receipt for the return policy of unopened products, it said: "No returns due to Covid." After some research on the company, and I came across and FDA warning that I'm not certain I completely understand, but made my feelings about this experience exponentially worse. Now I'm stuck with an unopened product that gave me an allergic reaction. And in spite of the "50% off just for you!", it was still quite pricey. Perhaps I should initiate a charge back with my credit card. UPDATE as of 3/30/23: My situation has been satisfactorily resolved with the help of a very responsive and very diligent customer care person. With Ronen’s help, the store was very cooperative and polite with issuing me a refund. I am very grateful for the support.