P&O Cruises
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Incredibly disappointed
We have recently returned from a 16 night Iceland and Norway cruise. I feel it's important to provide some feedback. We travelled as a family of 3 (59, 48 and 18) and was allocated E38. When the cabin was allocated to us I contacted P&O to advise of my dissatisfaction of being allocated a cabin with a steel balcony. This was a scenic Icelandic cruise I felt it was important to be able to see from inside the cabin. This complaint fell on deaf ears. With regards to the Cabin E38. This cabin is WHOLLY unsuitable for a family of 3 and I have no idea how a family of 4 would cope. The cabin is incredibly poorly designed. Our lovely steward would visit early evening and prepare the sofa bed. Once the sofa bed is out, you cannot access the balcony without climbing on the person in the bed and furthermore cannot open the fridge. This is utterly ridiculous. Again, we were unable to sit on the balcony after 7pm and take in any views. Wholly unacceptable. This brings me on to the food. Main dining room was ok but the menu is badly thought out and portions were very small. The food in the buffet was incredibly poor. I listened to other passengers saying how fabulous the food was. The only thing I can imagine is that they eat the poorest of quality of food at home. I am happy to supply photographs of food that I do not believe would even be served in a 2 star hotel. The only saving grace was the MPW grill restaurant which was amazing. Obviously at an extra cost. All in all I am incredibly disappointed with this trip. I've travelled all over the world and this is honestly the worst holiday I have ever been on - a holiday which I may add wasn't cheap when you consider all the additional things you have to pay for. I also think you should readvertise this ship as one that would not suit anyone under the age of 70.