PLAY airlines
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Fly any other airline, not PLAY
Was supposed to fly April 2024, had a medical situation and could not leave the country. Could change ticket for additional 400$+. Flew 04/02/2025, no accommodation for handicap, rude indifferent staff. Seats that were like sitting on concrete. When my digital boarding pass didn’t work and security sent us back to the counter I once again interacted with rude staff who insisted I pay for passes. Then she grabbed my phone like I was an idiot, then when she couldn’t retrieve the passes she printed them out no charge. That should have happened the minute we returned to the counter and she was some sort of lead personnel. On our return flight with two kids behind me kicking the seat for 6.5 hour the staff was more interested in selling things than seeing to anyone’s comfort. This experience was the absolute worst flying experience in my life. How about a refund?