Private Internet Access
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Customer Services = a joke
Product is pretty good however customer service is beyond pathetic. I was originally a customer of PIA from 2020 and was given an account number used to login - simple. I think I renewed once or twice and never had an issue. I then renewed in August 2024 and somehow their system gave me a new account number which is bizarre as each time you login you use the account number. So I emailed them to simply outline that this isn't great and to see whether or not these could be merged. Well that's just when it all started going very wrong. Email after email, request after request for the most obscene amount of information which just became completely and utterly stupid. Transaction numbers, card numbers, Paypal references when all I want is the merging of account numbers. After their complete series of emails they've still not done what I've asked and have still not merged the account numbers. I have resorted to logging in with the new account number given and will NOT be renewing when this period is finished.