Orlando Rent a Car
Read all reviews for Orlando Rent a Car →
We'd like to mirror the feedback of at…
We'd like to mirror the feedback of at least one reviewer below and would have given zero stars if possible. We hired the car at the beginning of the year in the Playa de Las Americas branch - looks very professional when you get there and friendly, fella has his clean white shirt and red tie on and is all smiles. Damage to the car on the paperwork in unclear to say the least, and we informed them that we took out third party waiver insurance elsewhere. We were told to drop the car off at a "less busy time when the office wasn't open to avoid parking problems" - first amber warning sign. The car had numerous dents and scratches all over it. We returned the car in exactly the same condition as we found it with a full tank of fuel at 6pm the day before it was due for return putting the keys in the letter box (all setup for the scam I believe). Got home and no deposit £580 returned, to be told days later that funds had been withheld due to damage found on the car. Numerous emails back and forth (they take weeks to reply and it's always a stock answer - "we're reviewing your comments" etc.) Three months on and we're about to receive a refund from the third party insurance company, however I am still livid about this so called company. They are operating an insurance fraud scam, pure and simple. I will be following up with the third party insurers and sincerely hope they take further action. They need to be shut down and reported to the authorities and we intend to take things as far as we can. Do yourselves a favour and give this sham of a company an extremely wide berth.