Stubhub
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Total disaster selling tickets!!
I should’ve read the reviews for this company before taking any action. I bought tickets for a game that I planned to attend with my kids, but I needed to cancel. There was a situation that prevented me from going, so I decided to sell the tickets to avoid losing my money. I searched online for where I could resell the tickets and found StubHub, so I decided to list them. Since this was my first time reselling tickets and I had no previous experience, I created a listing. However, when I checked the status of my listing the next day, I saw an option to "relist your ticket." I thought maybe something had gone wrong, and the listing had expired, so I went ahead and relisted it. Apparently, I accidentally duplicated the listing. A few minutes later, my tickets sold. I was thrilled and proceeded to transfer the tickets. However, a couple of hours later, I received another notification of a sale for the same tickets, and then another one. I couldn’t understand how the same tickets could be sold multiple times. When I contacted StubHub for a solution, I was met with confusion. Even after speaking with a supervisor and providing screenshots of the emails, they insisted that these were different tickets. I explained to them that I had the same ticket information in the emails, just with different sales orders. After an hour of back-and-forth, they informed me that I needed to pay for the extra tickets and that was it. So, I was selling 3 tickets but now faced a charge for nine tickets, even though I only had three. This situation made no sense. We were talking about hundreds of dollars in tickets, and it felt like a total scam. The customer service representatives seemed ill-equipped to handle this issue. If I were trying to do something wrong, I certainly wouldn’t have called the same day I noticed the problem. In conclusion, this has been a total scam. I would advise against selling your tickets here, as you could end up in a lot of trouble and potentially face charges amounting to hundreds or even thousands of dollars, depending on the tickets.