Mauro

Jul 19, 2025

I bought an extra lugagge 10 days…

I bought an extra lugagge 10 days before the trip. The website did not tell it covered just one way, but the price was the same as the one I had paid when booking the flight. I double-checked that at the desk, before departure. The assistant told me the bagagge was back and forth. At my return, they said just one way was bought and had to paid another lugagge, at a higher price. No one from the airline to talk to. In addition, on the aircraft, for a 4:30 hours flight, not even water is provided. Worst experience ever.