P&O Cruises
Read all reviews for P&O Cruises →
The customer service is abysmal and they currently owe us money
I was reluctant to give this review as we had a 3/4 star holiday with P&O, however the customer service off the shop is appalling. I have seen that they are responding to 1 star reviews quite promptly and, in all honesty, this experience has reduced the experience to a 1 star rating. Our experience on our recent cruise was great with the only grievances being the lifts on Iona barely being reliable and the feeling that there are not enough facilities to house the sheer number of people. We often found we struggled to find a seat, and the breakfast buffet in particular could be difficult. A week before departing I emailed P&O using the contact page on their website and never had a response. Since this was not an urgent question I decided to ignore the lack of courtesy. However, there has been an issue since the holiday where we have been double-charged for any spending exceeding our on-board credit. This means that P&O currently owe us in excess of £100. I have tried contacting again and have not had a response in the last week. Their phone lines are constantly busy with no indication of what number you are in the queue and the live chat button appears to be missing. Overall, this has left an incredibly sour taste at the end of an otherwise mostly-enjoyable holiday. I urge P&O to please get in touch so that we can rectify this issue.