U-Save Car & Truck Rental
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They operate a fraudulent company in Cabo San Lucas
We were defrauded by U-Save in the amount of $965 more or less! I know, that sounds incredible! We requested a reservation confirmation, and the provided copy stated they could accommodate our (fewer) than 3 months term at a cost of $2331. Seemed reasonable. We weren't aware that car rentals are a maximum 28 days in Cabo. I requested the longer term because we needed it, but U-Save could have adjusted the reservation $ amount before sending it to me, but it gave them a "tool" for the scam. The rental agreement "estimate" was entered at $1455 (why??) after adjusting our term to 28 days, including the exorbitant Mexican IVA tax at 16%, PLUS a fraudulent "mandatory" additional liability insurance charge of $420. Many objections exchanged back and forth in the office to the insurance charge failed to nullify it. Our subsequent 2 rentals at an International, reputable company did not include any liability charge, so it confirmed the false insurance charge, as did a verbal confirmation from the local manager. We also were inconvenienced at U-Save by the need to replace 2 vehicles that were deemed unsafe during our 28 day term. Subsequent phone calls and emails to demand a billing adjustment following the return of the 3rd car went unanswered. A hold authorization of $50,000 MXN to our Scotiabank AmEx card at our check out of the car got by us (the amount). In short, the charges came to more than twice what they should have been. The bank and AmEx seem to think that everything is just dandy - no charge back or refund - but the fight is far from over. Avoid usave.com like the plague; same could be said for our Scotiabank and AmEx We should have said adios and walked away, but it was Sunday and were desperate for a car.