Dx Delivery
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Never dealt with any worse than this company
I was expecting my parcel yesterday, driver took a photo of the flat's entrance without making ANY attempt to contact me on the phone or my partner on the intercom and left. Today, the status shows "Time Window : Standard All Day", called the customer service to confirm, spent 53 minutes on call before someone answered and confirmed they have a problem with the delivery driver for the route and it WON'T be delivered today and it will be delivered tomorrow and also suggested if I could collect the parcel from the depot which is 2 hours and 16 minutes away from me. How is it customer's problem that they hired incompetent delivery drivers and why would they accept the job and contract that they are unable to deliver. If I had an option to choose courier company to deliver the parcel, definitely this won't be the one.