FMG Repair Services
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Hereford branch disappointing
Would give 0 if I could. After someone reversed into my parked car, my insurance arranged repairs at this garage. Cosmetically, they did a great job but never managed to fix the issues with the sensors on my suzuki. Every time we would drive it away the warning light came back on. My insurance said it should have been a lifetime warranty from the garage and I could take it back however many times until the issue was fixed as that is what they had paid them to fix. Unfortunately, this garage just botched it and then tried to accuse us of having another accident to cover up the fact they weren't competent to fix the sensor issue. If we had another issue/accident we would go through the insurance as we had done the first time. We were fobbed off for weeks by their mechanic saying wait for the sensor to settle down. When I phoned for the 3rd time to ask them to look at their work, the mechanic shouted at me down the phone and was verbally abusive, accused me of being an insurance fraud wanting free work. He lied to me saying he had a conversation with my husband which was all fabricated and when i put my husband on the phone he massively back tracked which confirmed to me how untrustworthy he is. When I challenged his accusation with a sensible response he lost his head and put the phone down. We weren't trying to get free work or get them to fix something that was new, they were just unable to perform a correct fix on the initial issue and got arsey when we challenged the poor practice. We've since raised a complaint with our insurer. Avoid this garage at all costs, they just bodge the work, clearly don't have the qualifications or kit to properly fix newer cars. Unprofessional mechanic letting the whole team there down and embarrassing the others that do a good job. I can't put into words how rude this man was and the way he spoke to me a pregnant NHS nurse was disgusting. The only fraudulent person here is him taking money off my insurance to fix something he hasn't been able to fix. As other reviews here mention they don't fulfil what they promise.