Hello Services
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Avoid. Poor cleaning. Worse customer service.
There are clearly plenty of satisfied customers, but sadly I'm not one of them. It would seem standards depend entirely on who Hello Services outsource your cleaning to. So it is a bit of a lottery. I won't be using this company again and urge potential customers to look elsewhere. I paid £497 for a full clean of a house we bought, so it would be clean when we moved in. Numerous items of cleaning were completely missed or poorly carried out. Long story short, I have been refused a refund or free reclean, due to timescales. We moved house the day after the clean, so I was busy attending to that, and numerous issues with building contractors and preparing our previous property for handover. Therefore I missed their 5-day complaint deadline. I don't dispute this. The reason for my review is that I received a generic reply telling me it was too late, as 2 weeks had passed since the clean, despite providing the photographs they requested as proof. I was then offered £20 as a "goodwill gesture". That's 4% of the fee I paid, but I certainly didn't receive 96% of the cleaning I paid for. 1 out of 5 is the lowest score I could give, but zero would better reflect my experience. Very, very frustrating and disappointing. Particularly as my initial contact with the company when making my booking was really slick and professional. Not so once I had parted with almost £500. I'm sure the company will reply below and reiterate that I was too late. A company that cared about their customers would have the flexibility to be more accommodating, rather than blindly apply their policies without any level of discretion and consideration for the paying customer's experience. Best avoided.