ALL - Accor Live Limitless
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Disappointing Stay with Poor Guest Courtesy
🚍 Shuttle Service Mix-Up: Before arrival, I emailed the hotel on 14 May 2025 (India time) to arrange a complimentary shuttle for my scheduled arrival on 15 May 2025 (Vietnam time). Unfortunately, they confirmed the shuttle for 15 June instead—a clear oversight that caused unnecessary stress you can refer the screen shots. 🍳 Uncompromising Restaurant Staff: On the second day, my wife fell seriously ill. Since we had breakfast included, I politely requested to take two tosted breads and one boiled egg to the room for her. Despite explaining the situation, the restaurant manager (VI) outright refused. While I understand buffet policies, basic empathy for a guest’s health condition was lacking. 👶 No Consideration for Toddlers: Traveling with a *2-year-old*, I carried a small tiffin box to pack minimal items (two pancakes, one hash brown, and a banana) for her journey—a common practice in hotels worldwide to accommodate toddlers who can’t eat local food easily. Shockingly, this was denied. Having stayed in many hotels (especially in India), chefs often prepare custom, toddler-friendly meals complimentary. This was the first time I faced such inflexibility. 🛏️ Check-In Hassles & Misleading Room Allocation: Despite vacant rooms, we were made to wait unnecessarily. Only after repeated requests were rooms assigned. Staff pressured us to rate them 5 stars before handing over the keys—unprofessional and manipulative. I specifically requested interconnecting rooms (1715 + 1716) for my toddler’s convenience. Though 1716 remained vacant throughout my stay, they falsely claimed it was "occupied." 👎 Final Verdict: As a parent, I cannot recommend this hotel for families with young children. The lack of basic courtesy—whether for medical needs, toddler meals, or transparent room allocation—was unacceptable. While the property itself may be aesthetically pleasing, the guest experience falls severely short, especially compared to the hospitality standards in India (where staff go out of their way to accommodate children).