Etsy
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Awful customer service, sides with seller despite errors
Awful customer service when you have to dispute something - they are so clearly all for the sellers who bring in their money and to heck with the customers. My order was completely incorrect (not at all as per my personalisation request), seller was horrible to deal with and very rude so raised it via Etsy, complete with pictures. One short, sharp response from Etsy over a day later simply saying there was no error and to continue the conversation with the seller (like that’s going to happen)! How they did not see the item is completely different is beyond me. Avoid Etsy if you value customer protection. £25 down the drain for me. At least it wasn’t more!