ADP is a human resources technology company that provides payroll, benefits administration, and workforce management solutions to businesses of various sizes. The company offers cloud-based HR services including time and attendance tracking, talent management, and compliance support to help organizations manage their employees and payroll processes.
Reviewers generally find ADP to be a reliable payroll solution, consistently delivering on time and providing comprehensive HR features. Many customers appreciate the seamless integration of payroll, benefits, and time tracking, with some noting that the compliance features are particularly beneficial.
However, there are significant concerns regarding the pricing, especially for small businesses, with several consumers feeling that the service is overpriced for the value received. While the platform is praised for its reliability, users often describe the interface as clunky and not intuitive, which can lead to a frustrating experience. Additionally, some reviews mention glitches with the time clock system and mixed experiences with customer support response times.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · HR & Recruiting Software.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 50 out of 100 | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | −67% | 199 |
12 reviews of Adp. Filter by what matters to you.
ADP does what it promises but I feel like we're paying premium prices for an average experience. The reports are useful and payroll runs smoothly, but the user experience could definitely be better for the cost.
ADP gets payroll done correctly and on time, which is the most important thing. However, the pricing feels steep for what you get, especially for smaller businesses. There are definitely more affordable options out there.
ADP handles the basics well but we've had several glitches with their time clock system. When it works, it's great, but the downtime has been frustrating. Their support is helpful but response times could be faster.
Quick answers to the questions people ask most.
ADP offers comprehensive human capital management solutions including payroll processing, HR management, talent acquisition, time and attendance tracking, and benefits administration. They also provide tax services, compliance support, and workforce analytics for businesses of all sizes.
You can reach ADP customer support by calling their main customer service line, logging into your ADP account portal, or visiting their website's support section. Support options vary by service type and may include phone, chat, and email assistance.
ADP customer service hours typically vary by service and region, with many support lines available Monday through Friday during standard business hours. Some services offer extended hours or 24/7 support for critical payroll and system issues.
ADP pricing varies based on company size, services selected, and number of employees. They offer customized quotes and packages ranging from basic payroll services for small businesses to comprehensive enterprise solutions.
Yes, ADP offers solutions specifically designed for small businesses, including simplified payroll processing, basic HR tools, and compliance support. Their RUN Powered by ADP platform is tailored for companies with fewer than 50 employees.
ADP employs enterprise-level security measures including data encryption, secure data centers, and compliance with industry standards like SOC 1 and SOC 2. They are committed to protecting sensitive payroll and employee information with multiple layers of security.
Yes, ADP can process payroll across multiple states and handles varying state tax requirements, labor laws, and compliance regulations. Their system automatically calculates appropriate taxes and deductions based on employee work locations.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
ADP's cancellation policies vary by service agreement and contract terms. Most services require written notice within a specified timeframe, and some may have early termination fees or minimum commitment periods.
Yes, ADP offers integrations with popular accounting software, HRIS systems, and business applications through their marketplace and API connections. Common integrations include QuickBooks, Microsoft Office, and various time tracking and benefits platforms.
You can access your ADP account through their website or mobile app using your login credentials. The portal provides access to payroll information, employee data, reports, and various self-service tools depending on your service package.
ADP is a human resources technology company that provides payroll, benefits administration, and workforce management solutions to businesses of various sizes. The company offers cloud-based HR services including time and attendance tracking, talent management, and compliance support to help organizations manage their employees and payroll processes.
