Air France is a major French airline that provides passenger and cargo transportation services to destinations worldwide. The company operates scheduled flights connecting France to international markets across Europe, Africa, Asia, the Americas, and other regions. As a full-service carrier, Air France offers various travel classes and services as part of the broader Air France-KLM Group.
Air France receives a mix of reviews, reflecting both commendable service and notable shortcomings. Many customers praise the airline for its professional and efficient service, particularly in business class, where experiences are described as outstanding with comfortable seating and attentive cabin crew.
Reviewers also highlight the reliability of flights, with punctual departures and organized boarding processes. However, some consumers express disappointment regarding the price paid, feeling that the overall experience did not meet expectations for a premium carrier. Complaints include uncomfortable seating in economy, overwhelmed staff, and limited entertainment options. While the airline is recognized for its value and customer service, particularly during disruptions, there remains room for improvement in areas like meal service and baggage handling.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
12 reviews of Airfrance. Filter by what matters to you.
7 months ago
Business trip went smoothly thanks to Air France's reliable service. Boarding was well organized, flight departed on schedule, and arrival was seamless. The mobile app made managing my booking easy. D... See more
7 months ago
Expected more from a supposed premium carrier. Seat was uncomfortable, crew seemed overwhelmed, and my special meal request was forgotten. The plane also felt outdated compared to other airlines I've... See more
7 months ago
When my connecting flight was cancelled due to weather, Air France staff worked quickly to rebook me on the next available flight. They provided meal vouchers and kept us updated throughout the delay.... See more
7 months ago
Standard European flight experience. Crew was polite but not particularly warm. Food was edible but forgettable. Seats could use more padding for comfort. It gets you from point A to point B safely, w... See more
Quick answers to the questions people ask most.
Baggage allowances vary by ticket type and destination. Economy passengers typically get one checked bag up to 23kg for international flights, while business and premium passengers receive higher allowances. Check your specific ticket details or the Air France website for exact limits.
You can check in online via the Air France website or mobile app starting 30 hours before departure. Airport check-in is also available, typically opening 2-3 hours before international flights and 1-2 hours before domestic flights.
Cancellation policies depend on your ticket type and fare conditions. Flexible fares often allow free changes or cancellations, while basic economy fares may have restrictions. Refunds are processed according to the original payment method and fare rules.
You can reach Air France customer service through their website chat, mobile app, or by calling their dedicated phone lines. Phone numbers vary by country and are available on their website under the 'Contact Us' section.
Yes, seat selection is available during booking or afterward through 'Manage My Booking' on their website. Some seats may require additional fees depending on your fare type and seat location.
Air France offers complimentary meals on long-haul international flights, with menu options varying by route and cabin class. Short-haul European flights typically offer light refreshments or meals for purchase.
Yes, Air France provides Wi-Fi on most long-haul aircraft and select short-haul flights. Service may be complimentary or fee-based depending on your cabin class and specific aircraft.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Business trip went smoothly thanks to Air France's reliable service. Boarding was well organized, flight departed on schedule, and arrival was seamless. The mobile app made managing my booking easy. Definitely my go-to airline for work travel in Europe.
Expected more from a supposed premium carrier. Seat was uncomfortable, crew seemed overwhelmed, and my special meal request was forgotten. The plane also felt outdated compared to other airlines I've flown recently. Probably won't choose Air France again unless there's a significant price difference.
When my connecting flight was cancelled due to weather, Air France staff worked quickly to rebook me on the next available flight. They provided meal vouchers and kept us updated throughout the delay. Really appreciated how they handled a difficult situation beyond their control.
Standard European flight experience. Crew was polite but not particularly warm. Food was edible but forgettable. Seats could use more padding for comfort. It gets you from point A to point B safely, which is the main thing.
Flight was on time and crew was professional. The meal service was decent though not exceptional. Baggage handling could be faster - waited almost 45 minutes at carousel. Would fly with them again for the competitive pricing.
Nothing particularly stood out about this flight. Seats were standard, food was okay, crew did their job. Flight departed 20 minutes late but made up time. For the price point, it's what you'd expect from a major carrier.
From the moment I stepped into the lounge to landing in Nice, everything was top-notch. The flat-bed seats were incredibly comfortable, allowing me to arrive refreshed. Multi-course meal was restaurant quality and the wine pairing was perfect. This is how flying should be done.
Had a fantastic experience flying business class to Paris. The seat was comfortable, food was delicious, and the cabin crew was attentive throughout the 8-hour flight. Check-in process was smooth and efficient. Only minor complaint is that the entertainment system took a while to load, but overall highly recommend Air France for international travel.
Absolutely loved my premium economy experience. Extra legroom made all the difference on the transatlantic flight. Wine selection was impressive and the amenity kit was a nice touch. Staff went above and beyond to accommodate dietary restrictions.
Got a good deal on this route and the service exceeded expectations. Crew was helpful when I needed assistance with overhead luggage. Snack service was better than most budget airlines. Minor turbulence but pilot kept us well informed.
Solid choice for European travel. Clean aircraft, friendly staff, and reasonable prices. The online check-in system is user-friendly and seat selection process is straightforward.
The good: punctual departure, clean cabin, decent legroom in economy. The not-so-good: entertainment options were limited and WiFi was extremely slow. Food service was rushed and felt impersonal. It's an okay airline but there are better options for long flights.
Air France recommends arriving 2 hours early for European flights and 3 hours early for international long-haul flights. During peak travel periods or at busy airports, additional time may be needed.
Flying Blue is Air France-KLM's frequent flyer program offering miles for flights and partner purchases. Members enjoy benefits like priority boarding, lounge access, and award flights based on their status level.
Air France is a major French airline that provides passenger and cargo transportation services to destinations worldwide. The company operates scheduled flights connecting France to international markets across Europe, Africa, Asia, the Americas, and other regions. As a full-service carrier, Air France offers various travel classes and services as part of the broader Air France-KLM Group.
